+ WHAT IS YOUR SHIPPING POLICY?
All shipping rates will vary depending on a few different factors, some of which include:
Domestic vs International shipments
Total weight of package
Selected shipping method
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
+ HOW LONG DOES SHIPPING TAKE?
Orders will ship 1-2 business day after you order. *NOTE: during restocks & new releases, there can be an additional 2-4 business days of processing time! Transit times will vary based upon a few different conditions, including but not limited to:
Total distance between us and you
Whether your parcel is a domestic (CANADA) USA or international (everywhere else) shipment
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
+ ARE YOUR PRODUCTS CRUELTY-FREE?
Yes, our line is 100 cruelty-free, paraben free and is vegan. We have also researched our manufactures and know 100% they don’t affiliate or get ingredients from places that are not cruelty-free!
+ HOW DO I TRACK MY ORDER?
Please allow between 1-3 Business Days for your tracking number to update once you receive your tracking number by email.
If you don't see the email in your inbox try checking your spam folder or add firstname.lastname@example.org
+ ANY OTHER QUESTIONS?
Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, QCC order number (if applicable), and question to email@example.com
Our hours of operation for customer service is available 24 hours a day, 7 days a week Excluding major holidays and Sunday and we are ready to assist you. Our customer service teams will do their best to respond as quickly as possible, however please allow 24 - 48 hours to receive a response. Also, we are only equipped to handle orders placed through www.queenfidencecosmetics.com